Network connection

Your Evogro requires a permanent connection to the Internet in order to function correctly. We monitor this for you, and will send you a notification if your Evogro is offline for a period of time.

There are a number of possible ways that your Evogro might be connected to the Internet. Each enclosure has a separate connection to the Internet, and in some cases they might be different. Offline notification will list this in the information table in the Connection column. It can be one of the following values:

• • ETHERNET - your Evogro is connected via a network cable

  • WIFI - your Evogro is connected via Wi-Fi

  • CELLULAR - your Evogro is connected via a 3G dongle

  • WIFI_NAT - your Evogro is connected via another Evogro enclosure

Dealing with Offline Notifications

If you receive an offline notification there are a number of steps you can take, depending on the connection method:

1.   Check that your Internet connection is working properly (ETHERNET and WIFI)

If your connection method is Wi-Fi, you can usually do this by connecting to the Wi-Fi network with another device, such as your phone, and checking you can browse the Internet. If your Wi-Fi and/or Internet does not seem to be working, it can often be fixed by rebooting your Wi-Fi router or access point. If your connection method is Ethernet, there is sometimes a Wi-Fi network which is provided by the same router. If your network is a corporate or guest network, you may not be able to check this yourself, in which case see option 2.

2.   Update your Wi-Fi settings (WIFI)

If your Wi-Fi settings have changed, you might need to reconfigure them. You can follow the procedure in How to update your WiFi settings to do this.

3.   Get help from your IT support team (ETHERNET and WIFI)

On corporate networks it's often not possible for you to verify the status of your Internet connection. In addition, there is sometimes additional configuration required by the network which is managed by your IT team. The information table contains additional information that your IT support will find useful, so you should forward the notification email to them (it's a good idea to copy support@evogro.com on that email in case they have more technical questions).

4.   Check for cellular network issues (CELLULAR)

If your connection is cellular, then signal strength often varies throughout the day. Evogro uses the Vodafone network, so you can check the status in your area on the Vodafone status page. If there are no issues reported, check that any dongles, external modems or aerials that were supplied at install time and are accessible are properly connected. If you need help with this, please contact us at support@evogro.com.

5.   Check the status of other enclosures (WIFI_NAT)

If your connection is WIFI_NAT, it relies on the connection of another Evogro enclosure for Internet access. If your Evogro uses this method, you will also have a second enclosure using one of the other methods. If this second enclosure is offline, that must be resolved before the connected cabinet will work again. If you have not received an offline notification for a second cabinet within a few hours, contact Evogro support.

6.   Reboot the cabinet (All methods)

Sometimes after a network issue, it is necessary to reboot the Evogro to get back online. Generally Evogro support will already be aware of the issue, and will contact you, but if you have received multiple offline notifications and haven't heard from us, please reboot any cabinet by switching the cabinet off, waiting for 30 seconds, then switching back on again. You should receive a notification within one hour that your cabinet is back online. If your cabinet is still offline after performing a reboot, please contact support@evogro.com and mention that you have already rebooted the cabinet.

Disabling Connection Monitoring

If you switch off your Evogro (for example, if you are on holiday for several weeks), you can disable the connection monitoring. After you have switched off your Evogro, in the app, click the settings button (gear icon) in the title bar and turn off monitoring.

When you return, simply switch on the Evogro. Monitoring will automatically be enabled when the Evogro reconnects to the Internet.